Returns & Cancellation Policy
Order Cancellation: Orders can be canceled within 4 hours of placement.
Returning Goods
Returns: Customers can return a rug within 7 days of delivery if it is in its original condition and original packaging. The customer is responsible for all shipping charges associated with the return.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods should be return within 7 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
Color may be little bit different then picture as we know in picture color looks deffer.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ayyubrugcreation@gmail.com